Terms & Conditions

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Online 

1. Digital Payment gateway

2. NEFT/RTGS

3. Wire Transfer

Payment link for online transactions will be shared with our customers through a secured payment gateway. We accept all Major Credit Cards, Debit Cards, UPI and Digital Wallets.

*Please note that all the transactions made using Payment gateway will attract convenience fee of 2% which is charged by respective banks and shall be borne by the customers.

**Convenience fee is not charged for Online transactions made using NEFT/RTGS or Wire transfer. 

Offline 

1. Cheque – All payments made using Cheques must be drawn in favor of “NIRMAAN INTERIORS PROJECTS PRIVATE LTD” .

2. Cash – Payments can be made in Cash mode.

Will Aertsen Offer Cancellation or Refund after booking?

Did something go wrong..?? Our design experts and support team will help you to get things back on track. Please reach out to us on  040-41895555 or write to us at care@aertsen.in. If you still want to proceed with the cancellation, we respect your decision as a consumer and are happy to offer you refund as per Aertsen’s Refund Policy.

Cancellation and Refund terms & conditions

We at Aertsen, believe in making every project a beautiful journey and we thrive on delivering our promise. However, if you change your mind post making the booking payment and wish to proceed with the cancellation, Aertsen will offer refund as per the terms mentioned below.

a. You can cancel the project anytime from the date of booking made until the date of final sales order raised. 

b. As the project moves into production phase after the sales order, Aertsen will not accept any cancellation requests or offer refunds.

i. Cancellation request made with-in 3 working days from the booking date - 100% refund of the booking amount will be processed in the form of Aertsen Store Credits. 

ii. Cancellation request made between 4th working day form the initial booking date until the Design Sign-off document is shared with the customer – 50% refund of the booking amount will be processed in the form of Aertsen Store Credits.

iii. Cancellation request made after sharing Design Sign-off document with the customer – No refund will be offered in such scenario. 

Aertsen Store Credits can be used against purchasing Loose furniture, Appliances, Décor Items etc. from our vast catalogue of curated products. Please note that any discounts offered while booking the project will not be applicable on the purchase made using Store Credits.

Is there a warranty on Aertsen Products? 

Your product warranty will begin once you are completely satisfied 

with our installation. Your happy home is our priority.

Warranty terms & Conditions

Aertsen takes pride in its product and service quality, each product is made at our state-of-the-art factories under skilled supervision with utmost love & care. All Aertsen Products are covered under warranty for complete peace of mind. Please read below to know more about the process for warranty claim and detailed terms & conditions.

a. Customers can register a complaint for any warranty related issues by calling us on 040-41895555 or by writing to us at care@aertsen.in.

b. Customer must possess a digital or physical proof of duly-signed Hand-over document to claim warranty against Aertsen Products.

c. All warranty claims will be attended by our expert service team with-in 72 hours of complaint registration.

d. All Warranty claims will be settled either by repairing the damaged product to its original condition or replacing the product in-case of non-feasibility for repair. 

e. All decisions in regards to Repair or Replacement of products under warranty claims will be made by the expert service team at its sole discretion. 

f. Repair(s) and Replacement(s) are subject to product availability. Any discontinued products will be replaced with a similar product in value and style subject to the availability at the time of claim.

g. Damage from natural wear and tear, improper maintenance, wrong handling, and negligence in use is not covered under Aertsen Warranty.

h. Aertsen reserves the right to alter specifications keeping with its policy of continuous product evaluation and improvement. 

Refer table below for product-wise warranty details.

Modular Kitchens

10-year warranty*

Modular wardrobes & storage

10-year warranty**

Aertsen Furniture

2-year warranty***

On-site Services

1-year service warranty****

Third Party Appliances, Furniture & Decor

Warranty Provided by Respective Brands*****

*Refer 1(A) for detailed warranty terms for Aertsen Modular Kitchens.

**Refer 1(B) for detailed warranty terms for Aertsen Modular Wardrobes.

***Refer 1(C) for detailed warranty terms for Aertsen Furniture.

****Refer 1(D) for detailed warranty terms against our On-site services.

*****Refer 1(E) for detailed warranty terms against Third-party Appliances, Furniture & Décor.

1(A) Modular Kitchens - Warranty Terms and Conditions

i. Warranty is covered against all manufacturing and installation defects. 

ii. Carcass and Shutters across the Aertsen Modular Kitchen range are covered under 10-year warranty against Moisture and Termite damage.

iii. All Fixtures including Hinges, Drawer systems, Lift-up systems*, Runner systems, Pullouts, Corner units across Aertsen Modular Kitchen range are covered under 10-year warranty against Functional damage and 5-year warranty for damage against Surface Finish. *Electronic Servo drives in lift-up systems are covered under 5-year warranty against functional damage.

iv. All Handles including Gola profiles across Aertsen Modular Kitchen Range are covered under 5-year warranty against functional damage

v. All Accessories in Kitchen are covered under 5-year warranty against functional damage. 

1(B) Modular Wardrobes - Warranty Terms and Conditions

i. Warranty is covered against all manufacturing and installation defects. 

ii. Carcass and Shutters across the Aertsen Modular Wardrobe & Storage range are covered under 10-year warranty against Moisture and Termite damage.

iii. All Fixtures including Hinges, Runner systems, Sliding systems across Aertsen Modular Wardrobe & Storage range are covered under 10-year warranty against Functional damage and 5-year warranty for damage against Surface Finish. 

iv. All Handles including Gola profiles across Aertsen Modular Wardrobe & Storage Range are covered under 5-year warranty for damage against Surface finish.

v. All Accessories across Wardrobe & Storage are covered under 5-year warranty against functional damage.

1(C) Aertsen Furniture - Warranty Terms and Conditions

i. Warranty is covered against all manufacturing and installation defects. 

ii. Solid Timber make and Engineered wood make products across Aertsen Furniture Range are covered under 2-year warranty against Moisture and Termite damage. 

iii. Cushion and Spring systems across Aertsen Furniture range are covered under 2-year warranty against Sagging.

iv. Upholstery of any kind including Fabric, Leather, Leatherette, are not covered under warranty – Any issues found during delivery with respect to damage in the upholstery must be informed to Aertsen team under 3 days from the date of delivery.

v. Hydraulic systems in beds across Aertsen Furniture range are covered under 1-year Warranty against functional damage.

1(D) On-Site Services - Warranty Terms and Conditions

i. All service-related jobs carried-out by Aertsen team including Civil works, Gypsum Ceilings, Paintings, On-site Carpentry, Electrical and Plumbing will be covered under 6 months warranty against service only- Any issues found in the craftsmanship of the job done must be informed to Aertsen team before the project handover for immediate rectification. 

ii. All third-party equipment used in service-related scope of works will carry respective brand warranties.

1(E) Third-Party Appliances, Furniture & Decor - Warranty Terms and Conditions

i. All third-party appliances, furniture, décor and other misc. line of items sold by Aertsen will carry respective brand warranties and Installation, Repair, Replacement & warranty related services regarding the same will also be provided by the respective brands. Aertsen is in no-way liable for the warranty of third-party brands.