Overview
We at Aertsen, believe in making every project a beautiful journey and we thrive on delivering on this promise. However, if you change your mind post making the booking payment and wish to proceed with Cancellation, Aertsen will offer a refund as per the terms mentioned below:
- 100% refund shall be offered for cancellation requests made within 48 hours from the date of booking without any deductions. This payment shall be processed within 7 working days.
- The project can be cancelled anytime between Booking and any date prior to receiving the first cut of 3D visualizations for the residence. A nominal Cancellation Fee of Rs.15,000 (+GST) shall be deducted from the Booking amount and the remaining amount shall be refunded in full. This payment shall be processed within 7 working days.
- 50% value of booking amount can be converted to Store Credits at any point prior to receiving Final Sign-Off Document (SOD), throughout the process of designing. The remaining 50% value shall be absorbed by the organization as Cancellation Fees.
- Please note that any discounts offered while booking the project will not be applicable on the purchase made using Store Credits.
- As the project moves into the production phase after making the Sales Order, Aertsen will not accept any cancellation requests or offer refunds.
- Once the order has been placed, de-scoping of any line item will not be accepted in any type of order including but not limited to Modular, Custom works, Furniture, Appliances and decor etc. No refund, including Store Credit, will be offered post receiving of Final Sign-Off Document. Please note that Store Credits are Non-transferrable and cannot be redeemed by Cash.
Foot note: Aerten Living reserves the right to review and determine eligibility for Cancellations and Refnds in accordance to the Policy.
